Content – BoltPrints cannot accept complaints due to content that has been supplied incorrectly – it is your duty to proofread and ensure Artwork is the correct size. Please double check artwork before uploading, as we may not be able to stop the press once started.
Print Colour Tolerances – In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise (+/- 10%) for reasons of this sort, then this will not constitute a reason for complaint. Colour deviations also may happen for product using i.e. UV, Spot UV, and any kind of lamination, sealer or media. The CMYK colour model, referred to as process colour or four colour, is a subtractive colour model, used in colour printing, also used to describe the printing process itself. CMYK refers to the four inks used in most colour printing: cyan, magenta, yellow, and key black. Though it varies by print house. Ink is typically applied in the order of the abbreviation. We cannot give a guarantee of 100% colour matching to your product (include re-print) at all. Should you require colour matching, please send us a hard copy or Pantone reference, and we will try our best to match the colour.
Cutting Tolerances – Please note there are some tolerances for cutting, guillotining, folding etc.; which the customer should accept. A minimum of 5mm of cutting and folding tolerance should be acceptable.
The grain of the paper – For technical production reasons, we, unfortunately, cannot take into consideration the grain of the paper when placing your order. We, therefore, cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. The opening can be prevented by scoring papers weighing over 170gsm.